Though most of the training interventions are customized and often go beyond a few hours workshop, some of the training interventions that we specialize in are mentioned here
A brief description of each program is given here. However do contact us to know more about any of the programs.
A program for sales professionals
that builds specific skills required
for selling a standard product
or service directly to the customer.
This is a perfect program for professionals
involved in a one time sale (as
compared to long term relationship
based selling). It is a very useful
program when the time available
to salesperson is short. It focuses
on:
- Getting the customer’s attention
- Developing Interest of the customer
- Getting commitment from the customer
- Closing the sale
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This program is for those frontline sales professionals who sell multiple products / services or those services that can be customized. It focuses on the areas of:
- Getting the customer’s attention
- Identifying his need and the “hot button”
- Developing a customized solution
- Ensuring that the customer buys the service, rather than selling it to him
- Closing the sale
- Price Negotiation
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This program focuses on skills that are required to nurture key accounts and cross sell / up sell; as well as on increasing customer loyalty.
- Nurturing Key Accounts – for multiple benefits like increasing revenues and long term business
- Creating loyalty
- Building your product/corporate brand through customers, and expanding business through loyal customers’ referrals
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The only differentiating factors
today are your employees and the
service they offer to your customers.
This program identifies Key Focus
Areas for your team and facilitates
the trainees to develop their own
customer service action plan –
Going beyond satisfaction, beyond
delight - towards creating loyal
fans of your product, service and
organization!
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| Business
Communication and Etiquette |
Effective communication with your customers and within the organization (inter personal communication) is the key to a successful business. With changing times, rules and practices of communication have also changed. This program develops communication skills that will ensure that employees are more effective in their business environment. This training includes
- Inter personal communication
- Getting your message across – Exactly as you think!
- Being firm, but polite in you communication
- Verbal and written communication etiquette
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| Improving
Verbal and Written skills
in the English language |
Often lack of proper knowledge
of the English language can be
a barrier in effective communication.
We help organizations overcome
this barrier by providing relevant
English language training to their
employees. This program is of approximately
80 hours over a 3 month period,
intertwined with home assignments.
This program includes:
- English grammar
- English as a second language
- Verbal and written skills in English
- Business communication skills and etiquette
- Interpersonal communication
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| Grooming
and business etiquette |
It is universally accepted that
the customer buys the sales person
first and the product after that.
The first impression of the sales
person often gets him the sale.
The way he presents himself and
communicates with the customer
is extremely important in today’s
competitive time. This program
not only equips the sales people
with a better personality, but
also gives a feedback to the organization
on changes required at an organizational
level that will help the sales
person project himself in a more
professional manner.
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A program for Sales supervisors and managers to guide, coach and motivate the sales force. This program imparts soft skills to the managers, and is extremly useful to sales managers and supervisors. This program focuses on the areas of:
- Team Building and motivation in the sales force
- Achieving multiple goals through the team – sales, profits, product launches etc
- Identifying potential performers
- Retaining and rewarding individual performers
- Developing and fostering the unique team culture
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| Dealer
management / network management |
A training program for the channel sales manager, it focuses on how to look at a network from a macro perspective, and then take action at a micro level. This 2 day program is an absolute must for every sales manager who manages channel sales and includes training in areas like market potential analysis, competition analysis and data analysis.
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A highly powerful and proven workshop that is focused on price negotiation from the sales person’s perspective. Though the bottom price is often given by the sales manager, getting a higher amount than that and keeping the customer happy is a skill and an art. This workshop focuses on giving specific skills to sales professionals for price negotiation and increasing the Net Realized Value of the sale.
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| Strategic
Planning Workshop |
This workshop
has been designed and developed
specially for senior / middle management
and business unit heads. It explores
the organizational and team capabilities
and helps to develop a road map
for the managers to follow in medium
term and long term
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| Professional
Effectiveness |
This training program is a combination of
- Time management
- Interpersonal communication
- Leadership
- Self motivation and
- Team motivation.
These essential skills are combined to generate a highly effective learning using the unique methodologies of Right Flow. A high powered training program highly recommended especially for your fast track employees.
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This 2 day workshop is designed to stimulate your ideas and churn out new thoughts, new solutions and new questions! Specifically designed to help quick thinking and multiple solutions, this workshop helps everyone make better decisions and so we often also combine it with decision making skills! It is not just about random ideas or whacky way of thinking. This workshop teaches you to organize your thoughts and ideas, then come out with multiple solutions and then offers a methodology to select the best solution!
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This program is designed to ensure that everyone who works in a team, works effectively, efficiently and with enthusiasm. However this simple truth is often lost in organizations and traditional training has just not been able to solve this issue. Right Flow brings a unique method of training your human resources for working in teams – a combination of outbound and in-bound training; concepts and simulations; this program not only offers proven concepts in a radical manner. And this is followed by and on-the-job group assignments that stimulate the teams! This is a perfect solution to take advantage of an opportunity when your team’s potential is much higher than its performance.
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This program equips the employees to better manage their time through specific skills; using a detailed analysis of their schedule and cost of time. It also helps them develop a specific action plan for on-the-job situations. This program has helped create a long term change in the way employees manage time.
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| Outbound
training for soft skills |
People often hit a block that seems impenetrable – whether it is in terms of an individual or a team - or the team’s motivation, or leadership or inter personal communication……. We know that their potential is immense, but somehow it fails to realize for a long time. In such cases, doctors recommend a vacation. We go a step further and recommend a learning vacation! Our out-bound training programs are meant for all ages and can be as exhilarating and exciting as a great learning experience. We have associations with many locations and activity organizers and together we will make your activity a great learning vacation!
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A training program for workers at any construction site or factory shop floor, that educates and equips them with proper behaviour during work. It includes behavioural training with reference to their internal and external customers or vendors and 3rd parties. We focus on maintaining and managing their workplace in a clean and efficient way, with continuous improvements in the product and process quality.
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